How it works
- Your delay is measured at your final destination. If a 10-minute delay made you miss a connection and you arrived 50 minutes late, you claim for 50 minutes.
- Claim from the company that caused the first delay, not the one whose train you missed. Most companies say this on their Delay Repay pages.
- You need a through ticket covering the whole journey, or tickets for each part bought together. Southern, Thameslink, Great Northern and Gatwick Express say missed connections count only with a through ticket.
- You must have allowed enough time to change. Your journey should have used the official minimum connection time at the station, as journey planners do.
Example
You travel from Brighton to Manchester, changing in London. Your Southern train is 20 minutes late, you miss your Avanti train, and you reach Manchester 70 minutes late. You'd claim from Southern for a 70-minute delay, which on most companies' rules means 100% of a single fare. Check the amount for your ticket in the calculator.
If you had to pay extra
If the missed connection left you paying for a taxi or a hotel, you can ask for those costs separately. See taxis, hotels and the Consumer Rights Act.
Sources: National Rail, Southern, ScotRail.